​The challenges of outsourcing:

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• SLA: Sea of Green: Are these KPIs the right ones? Or is It “a green scorecard with red feelings”?

• Supplier Staff Attrition

• Knowledge leak

• Supplier ecosystem – whose responsibility is it? Finger pointing

• Passing responsibility to the supplier, but you never really loose accountability

• The support is not static, it is always changing

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Do you jump in or let the scorecard go red?